goWalkWise Support
#Every Step a Story
Contact Us
Email Support:
Email Support
Common Support Topics
Tour Problems
- Tour won’t start: Check Activity Recognition permission in Settings
- Fun facts not appearing: Wait 1-2 minutes – Health Connect syncs periodically
- Lost tour progress: goWalkWise saves your state – try restarting the app
Technical Issues
- App crashes: Make sure you’re on the latest version
- Slow performance: Restart your device and try again
- Missing venues: Check your internet connection and restart app
Bug Reports & Feedback
Found a bug? Have a suggestion? We’d love to hear from you!
Email us at Email Support with:
- Your device type (iPhone/Android) and model
- goWalkWise version number (found in Settings)
- Description of the issue
- Screenshots if applicable
Response Times
We will get back to you as quickly as we can but strive to respond within two business days.