WalkWise Support
#Every Step a Story
Contact Us
Email Support:
support@gowalkwise.com
General Inquiries:
info@gowalkwise.com
Common Support Topics
Account Issues
- Password reset: Use the “Forgot Password?” link on the login page
- Can’t login: Verify your email address is correct
- Profile incomplete: Visit gowalkwise.com/profile-setup
Tour Problems
- Tour won’t start: Check Activity Recognition permission in Settings
- Fun facts not appearing: Wait 1-2 minutes – Health Connect syncs periodically
- Lost tour progress: WalkWise saves your state – try restarting the app
Technical Issues
- App crashes: Make sure you’re on the latest version
- Slow performance: Restart your device and try again
- Missing venues: Check your internet connection and restart app
Bug Reports & Feedback
Found a bug? Have a suggestion? We’d love to hear from you!
Email us at support@gowalkwise.com with:
- Your device type (iPhone/Android) and model
- WalkWise version number (found in Settings)
- Description of the issue
- Screenshots if applicable
Response Times
We typically respond to support requests within:
- Critical issues (can’t use app): 24 hours
- General questions: 48 hours
- Feature requests: We review monthly and will update you